FAQ

  1. Where is Kingkauna based?

Our office is located in beautiful Vancouver, British Columbia.

  1. Where are your products shipped from?

We ship from our Vancouver warehouse.

  1. Can I expedite my shipping?

Yes! We offer the following expedited shipping options with DHL. Please contact us if you wish to use DHL service.

  1. Can you ship internationally or process international credit cards?

Yes!  We ship internationally and do accept international credit cards.

  1. How can I pay for my order?

We currently accept Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

  1. How long will it take me to get my order?

For standard shipping, the estimation of delivery time is:

North America 1-3 weeks

Rest of world - 1-5 weeks

  1. How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order in my account. 

  1. Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through us by contacting our customer support center.

  1. Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply contact us and we will offer you some suggestions.

  1. How do I return my order?

Returns and exchanges are accepted for all items within 30 days of purchase. Please contact us.

  1. What do I do if my order is damaged? 

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team through our "help" button below.

  1. How do I take care of XYZ fabric?

    • Acrylic knit: Most acrylic knit garments can be machine washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
    • Cashmere: Check the care label before laundering cashmere. To hand wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
    • Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
    • Cotton blend: Dry cotton-blend garments using your dryer's permanent press or low heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
    •  Denim: Denim should be washed with cold or warm water, inside out. If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry and iron on high heat.
    • Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers.  For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
    • Nylon: Machine wash nylon garments in warm water. Use a low temperature setting when tumble drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
    • Polyester: Read the label. Usually polyester items can be machine washed (cool) and dried (low). Check the label to see if air drying is recommended. Touch up with a cool – never hot – iron, if necessary.
    • Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine washing, use the gentle cycle and promptly remove garments after washing. When hand washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.
    • Spandex: Use warm water when hand or machine wash items made with spandex. Line dry or use a low temperature setting when machine drying to preserve the elasticity of the garment.
    • Wool knit: Typically, wool knits need to be dry cleaned, but check the label. If hand washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
    • Wool (lined): Lined garments generally look best when professionally dry cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up and down motion (rather than sliding the iron along the fabric).